Set one foot on the trade show floor
and instantly you're surrounded by
people. Tall ones, short ones, old
ones, young ones.
C-level executives
are rubbing shoulders with corporate
nobodies. Some rush from booth to
booth in search of giveaways while
others draw your sales staff into long,
pointless conversations.
The good news is that between 80-90
percent of the attendees are often
there to purchase new goods and
services. ,p>
The bad news is that other
10-20 percent can eat up lots of
valuable floor time. How in the world
do you identify who are valuable
prospects and who are 'just looking' in
this throng of people?
I've identified twelve distinct types
of trade show attendees. Almost every
person at the show will fall into one
of these categories.
Teach your staff
to recognize these types. That way
they can politely yet quickly handle
the non-starters and spend their
valuable floor time concentrating on
the promising prospects.
Keep them moving if...
They come for the demo ... any demo,
every demo. Some people just love to
watch a show, whether it's for the
newest floor cleaning squeegee mop or a
hydraulic drill press that can bore
through four feet of concrete.
They
seem to travel in flocks, congregating
around one demonstration after another,
with no intention of purchasing the
products being shown.
Asking a few
open-ended questions will help your
staff know who's at the show to do some
shopping and who's simply looking to be
entertained.
They say "Gimme, Gimme, Gimme" Any
type of giveaway attracts these types.
Keychains, pens, can cozies, mouse
pads, t-shirts ... it doesn't matter. If
it's free, they want it.
They may even
want more than one, to give to their
family, friends, and colleagues. You
can often identify this type by their
bulging tote bags and pockets full of
unsharpened pencils.
Keen questioning
will ascertain if this visitor has any
potential.
They're a Gambling Man. Winning
contests is a passion for some people ...
they have an almost biological
compulsion to drop a business card into
a fishbowl for any kind of drawing.
They don't even care what the prize is,
as long as they might win. Contests
that require more than a business card
to enter will help deter these types
from finding their way onto your follow-
up lists.
They ask too many questions. Like it or
not, trade shows are a prime
opportunity for the competition to
indulge in a little industrial
espionage. Snooping can and does
occur.
These would-be spies often give
themselves away by knowing far too much
about your industry or asking specific,
precise questions.
Make sure that you
do more questioning than talking to
reduce the chances of giving away
valuable information.
They're snapping up every brochure in
sight. Everybody collects something,
and believe it or not, some people just
love to collect sales literature.
They'll take any piece of paper, no
matter what it is. Check to see if
they're researching a particular market
for a supervisor ... if so, they may be
an influencer worth pursuing.
They don't want to talk to you. Some
attendees come to a show for a single
purpose, and that's all they want to
see, hear, and talk about. These folks
simply will not be interested in what
your organization is offering.
Luckily, they're not shy about letting
you know this. They'll communicate via
body language, by purposely avoiding
eye contact with your booth staff, or
chatting with a colleague when passing
by your exhibit. Waylaying these types
will only upset them.
They do want to talk to you ... about who
built your booth, where you got those
great graphics, and how much you paid
for your sweater.
These types are
extremely curious and engaging, but
unless they want to talk about your
products and services, you'll want to
keep them moving. You don't have the
time to waste on a discussion of booth
construction.
Take a little time with ...
Salespeople. You'll find people at the
shows who attend with one goal in mind:
selling you their products or
services. Publication advertising
representatives are notorious for
this.
Chances are they themselves
aren't likely prospects, but you never
know. Additionally, they've talked to
everyone on the floor that day ... the
insights and info they share might lead
you to a more likely prospect.
If
floor traffic is slow, it may be worth
asking a few questions, if only to find
out who they could refer you to.
Nobodies Just because you don't know
who the attendees are doesn't mean
their employers don't. Often times
larger firms send underlings in their
organization to show to do specific
research.
Never, ever underestimate
these folks. They may be extremely
strong influencers ... and if they aren't
now, they may be someday, and they'll
remember if you treated them poorly.
They may also have some precious
knowledge ... the names and contact info
of the decision makers in their firm.
Time spent with them could be
invaluable.
Happy, friendly people These types are
usually extremely friendly. They smile
and their whole body language
says, "Please, talk to me! Please!
Me, Here! I want to Talk to You!"
Questioning will determine whether or
not they are prospects worth pursuing,
and you're guaranteed a cheery bit of
conversation.
Job Seekers The top companies in any
industry, gathered all in one place ...
no wonder job seekers haunt trade
shows. It's an excellent way to
network and look for organizations who
may have present or future job
openings.
If you have a spare moment,
take the time to talk with the job
seeker. They may be just the person
you need to help your company become
even better.
But save most of your time for...
Definite Prospects Research has shown
that the majority of trade show
attendees are predisposed to purchase
new products and services.
These are
the people who can easily be
transformed from casual browsers to
definite prospects. Concentrate on
them!
If you've done a thorough job of pre-
show marketing, you'll also have
definite prospects and customers
seeking you out at the show. Don't
drop the ball once they're at the
booth ... give them the attention they
deserve.
Consider having a separate
conference area within your exhibit to
speak with definite prospects. They
appreciate the VIP treatment and you'll
be able to have a meaningful
conversation with them despite the
hustle and bustle of a busy trade show.
Susan A. Friedmann can be reached at http://www.thetradeshowcoach.com..
Susan A. Friedmann,CSP, The Tradeshow Coach, Lake Placid, NY, author: "Meeting & Event Planning for Dummies," working with companies to improve their meeting and event success through coaching, consulting and training. Go to http://www.thetradeshowcoach.com to sign up for a free copy of ExhibitSmart Tips of the Week.
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