Doesn't it seem like everywhere you turn someone is
willing to tell you how to get rid of your problems...
whether they know what they're talking about or not?
The
danger is when you start to listen to it. You'll usually
find that your advisor/critics rarely, if ever, follow
their own advice.
Ever notice these days that most "Registered Dieticians" are
40+ pounds overweight? Don't laugh... That is now the norm
in the U.S.
How can they ever teach you anything?
Last baseball season I watching the NY Yankee's play the NY
Mets, when a commercial came on that starred Mike Piazza,
the catcher for the Mets. He'd been having a rough season.
In the commercial, here's Mike standing on the street. A
guy in a truck asks Mike, "How deep is right field?" Mike
says, "About 330 feet." Then the guy asks, "How deep is
center field?" Mike says, "About 410 feet." So the guy
says to Mike, "Hit it to right field!"
The game announcers remarked that those kinds of
interactions happen all the time between players and fans.
Here's an important question: Who are you listening to?
Do you take advice and criticism from people who have no
business giving it out? Is it usually helpful?
Now don't get me wrong. Criticism delivered properly is
healthy, course correcting feedback... if you seek to learn.
Too often though, critics have other agendas. And they
couldn't take their own advice if their lives depended on
it.
The problem with hearing unwanted or unwarranted criticism
is that it often isn't put in a constructive way, so
instead of getting, "You know I read that walking just 20-
30 minutes a day can help you lose x # of pounds.
Have you
tried that?" you usually hear, "You are fat. You better
start exercising."
This from a person who probably only puts on a pair of
sweat pants to sleep in.
Here are a few bad examples of well meaning but
potentially costly advice.
- "You should get into XYZ stock. It's been climbing for two
years."
- "I take Supercalifragilistic weight loss pills and I lost
13 pounds. You ought to try it, too. A doctor made it."
- "I quit smoking cold turkey. That's the only way that
works."
- "Don't let it get to you. What you need is a drink."
- "Vegetarian? How do you get protein? You have to eat meat."
When I was failing at selling, everyone had advice. The
trouble was, the people giving it were the furthest thing
from professionals.
So in addition to reading books, listening to tapes and
going to seminars, I set up an evaluation system that told
me with absolute accuracy if I was doing a good job that
day.
I graded my performance each day on about 30 different
factors.
Everything from number of calls, how I greeted
someone, my facial expressions, question structure,
listening with empathy, concern for their problems instead
of mine, answering questions, building value, etc. It was
an extremely thorough, honest assessment.
After each appointment, I pulled out my sheet and filled
in the grades for each factor.
It took 1-2 minutes, and
was brutally honest at telling me where I needed to
improve.
Many salespeople who knew me asked me how I
turned it all around so fast. I didn't offer it. They
asked first.
When I'd tell them what I did, they couldn't
believe something so simple could work so well.
And every single one of those salespeople continued on
their mediocre ways. Many left the sales profession all
together.
Imagine that. They had a world record holder willing to
share a critical idea, yet they continued listening to
their equally inept co-workers instead.
Very few people
want constructive criticism, even if it's just from
themselves.
So I have two tiny little suggestions...
One, don't push advice on the people in your life.
They really don't want it. They don't use it. And they'll
get sick of hearing it. If you must, be a sounding board
instead.
When people hear themselves out loud, they often
get the answer they were looking for without outside advice.
It's hard enough to change yourself. Changing others is
a hundred times more difficult.
And two, don't let critics ruin your mood. Not even for a
minute.
If someone comes along and gives you their two
cents and you find yourself feeling powerless, make a
mental note, "This is what I get when I let just anyone
mess with my esteem and confidence."
Listen to yourself and to people who have overcome the
same challenges that you're working on. That's it.
Talk
to people about your challenges, but unless they've
overcome the same thing, be careful about taking their
suggestions.
It will be very costly to your emotional, physical and
financial health.