People remember best what you say
last.
In a presentation, what people
take with them to put into action or to
connect with what they already know
depends to a large degree on how you
end the presentations.
So in one sense,
the end of your presentation is the
beginning for the audience.
Speakers
often reach their momentum in the
middle of the presentation and lose
contact with the audience by the end.
One of the ways a speaker can ensure
beginnings for an audience is by having
a strong ending; this article will
provide a few simple tips to achieve
this concluding spark.
First, focus on the general purpose of
your presentation. Are you moving the
audience to action? Are you helping
your audience to understand?
Are you
attempting to change the viewpoint of
your audience on a particular issue?
Or are you simply entertaining? The
purpose will determine how you end the
presentation.
Some speakers lose sight
of this, their endings do not fit their
purposes, and the audiences leave
without knowing where to begin.
If your purpose is to move the audience
to action, then your conclusion should
in some way answer the question, “What
do I want my audience to do as a result
of my presentation?”
What action do
you want people to take? The
conclusion should state the specific
action to be taken. A presentation on
donating blood individually as a part
of the company goal for community
service would need to end with the time
and location for giving blood.
An even
more effective ending would be to
obtain some kind of commitment. Ask
for a show of hands: “Raise your hand
if you are going to give blood when the
Bloodmobile is here next Monday.”
If
your purpose is simply to entertain,
then the conclusion should be light and
send the audience away with the good
feelings that laughter and humor
provide.
A second method for enhancing your
conclusion is to summarize…PLUS!
Certainly you want the audience to take
with them the major theme or main
points of the message, but in addition
you should give them a phrase or
quotation to connect with the summary.
This is the exit line. An exit line is
a short saying, profound idea, or
clever line that compels the audience
to think about the main theme of the
speech.
The exit line will increase
the likelihood of the audience's
remembering what you want them to do as
they begin after the presentation.
When I stress the value of preparation,
I often end with the remark by former
Senator Bill Bradley, “When you are not
practicing, remember, someone somewhere
is practicing…and when you meet him, he
will win.”
In talking about the power
of developing language skills, I like
the quotation by Mark Twain: “The
difference between the right word and
the almost right word is the difference
between lightning and the lightning
bug.”
To punctuate the summary with a
thought-provoking idea usually helps
audience members to know clearly where
to begin as they leave your
presentation.
A third way to enhance the ending is to
understand the mechanics of the
conclusion. It should be short. Don’t
start concluding when you still have
ten minutes of material left.
Don’t
say, “In conclusion…” unless you really
mean to finish. You will lose the
audience if you keep talking long after
you announce you are finishing.
Speak the conclusion without reading
it. Look at your audience as you end;
know exactly what you want to say and
avoid fumbling with your notes, which
distracts people from your words.
The
ending should raise the emotional level
of your interaction wit the audience;
rapport, eye contact, and feeling
between speaker and audience are
enhanced when the speaker does not
hesitate and stumble looking at notes.
Look pleasant and try not to hide
behind a lectern as you end.
Conclusions are great opportunities to
move away form the lectern and toward
the audience.
Another important tip is to avoid
introducing new material in the
conclusion. The “add-ons” and “By the
ways…” should not be added once you are
winding up your presentation.
In the
conclusion, you should do these three
things: summarize the main points,
include a statement that reiterates
your general purpose, and develop an
exit line.
If you add to these areas,
you are using material that should
probably be included earlier in the
presentation.
Finally, don’t take the ending too
seriously. Speakers sometimes look for
that fantastic audience response-
sustained applause, laughter, or even a
standing ovation—only to be
disappointed about the whole speech if
the response doesn’t happen.
On one
occasion Winston Churchill was stopped
by a woman who said to him, “Doesn’t it
thrill you, Mr. Churchill, to know that
every time you make a speech the hall
is packed to overflowing?”
“It is quite flattering,” Sir Winston
replied. “But whenever I feel this way
I always remember that if, instead of
making a political speech, I was being
hanged, the crowd would be twice as
big.”
Concentrate on your endings and you
can’t help but give the audience new
beginnings in the process.