Even -It-Up in Time of Need
Even as many Floridians are fleeing
their homes right now to avoid
Hurricane Frances, their *neighbors*
in Florida and Georgia are finding a
small way to support them, just as
they did last month after Hurricane
Charley and tropical storm Bonnie
hit.
When people visit a Winn-Dixie
grocery store they can help towards
storm relief by "evening it up" at the
checkout counter.
That is, they could
round up their food bill to the next
dollar, with the extra change going to
the local Red Cross chapter for relief
efforts.
This isn’t a random event. It reflects
a growing trend of organizations
joining forces with others who serve
the same kind of consumer.
Together, they have discovered that
they can act quickly to offer extra
value, convenience or other
stand-out benefit.
Partnering is Cropping Up in Many
Places
That’s how Applebee’s attracted
more customers many first-time
visitors - to their family restaurants
this summer, without advertising
more.
That’s how T-shirt designer Tami
Minatelli was able to exhibit at nine
street fairs this summer without
paying for her booth space.
A new manufacturer of a unique,
no-stain suntan lotion paid for
Tami’s booth.
Why? Because she wore their lotion
and her T-shirts, with a sign above
her head, describing her original
painting-on-cotton method and the
lotions “do no harm” guarantee.
Next
to burn protection, that’s the biggest
concern of people who use suntan
lotions.
When WeightWatchers designed
and branded several low-cal menu
items for Applebee’s, followers of the
WeightWatchers program (and those
who were thinking of dieting) had a
new reason to eat at Applebee’s.
Applebee’s customers opened up
their menus and saw how appetizing
a Weightwatchers meal could be.
In
brief, they got introduced to products
by organizations they already knew
and trusted.
In fact firefighters in Toluma used the
same approach to get a
badly-needed but expensive
equipment without asking their
cash-strapped city council for a
single dime.
Here’ the shape of their
partnership. The manager of a Pizza
Hut in a small Indiana town was
approached by the volunteer fire
department for donations to buy a
deluge gun.
The firefighters were
getting nowhere with any of the
business owners they approached.
The Pizza Hut manager didn't have
the authority to donate money, but he
said, "Here's what I can do. We can
pick a Wednesday four weeks from
today. Typically I make $500 or so
mid-week."
So, on that Wednesday,
after we sell that amount, every dollar
that comes in the front door I'll split
with you.
So if you inspire enough
people to get a mouth-watering pizza
to help the community on that day,
you can raise more money than you
just asked me for.
The firefighters loved the challenge.
They hand painted banners which
they asked the locally-owned
supermarket and gas stations to put
up on their outside walls.
They had
signs and announcements printed
for free by the local copy shop with
a bright red *donated by* credit line
to the copy shop on them.
The headline on the signs and flyers
read, *Eat at Pizza Hut. Save a local
life.*
They visited offices complexes,
even those with signs that read "No
soliciting."
Who's going to kick out
the volunteer fire department, right?
They went to apartment complexes,
video rental outlets, grade and high
schools. They put flyers and signs
everywhere. And they attracted
crowds wherever they went.
Once
people heard about their cause,
handing out flyers was like giving
away candy.
They got the signs in the windows of
the downtown businesses, including
a McDonald's two blocks away from
Pizza Hut.
They got free radio time
and free newspaper coverage of their
inspiring community story.
When Wednesday comes around,
the place was packed, with an
animated line of people out the door.
They made enough money to get the
deluge gun.
Pizza Hut did not pay
cash donation but, instead, donated
their best resource pizza. They
became a community center, helped
a good cause, got tremendous
exposure and also got people to try
their food.
Most importantly it was a fair
partnership because everyone
contributed, so participants are likely
to want to work together again.
In each story you just read,
organizations that serve the same
kind of consumers created new
opportunities for each other.
They
didn’t just forge a partnership.
They crafted what I’ve come to
describe as a *smart partnership”.
That means they generated more
opportunity together for each other
- than they could have in “solo”
outreach efforts.
And, they method
attracted and delighted their mutual
market of people.
As you can tell, any kind or size of
organization can adopt this trend
towards joining forces to generate
more value and visibility together.
Perhaps that’s why partnering is the
fastest growing - and most
controversial marketing approach
used today.
With the wrong partners or methods,
campaigns backfire and reputations
tank. Partners irritate or even
alienate prospective customers and
supporters.
For example, New York Mayor
Bloomberg’s attempt to override
other public officials with a unilateral
deal to put Snapple exclusively - in
vending machines in city offices and
schools backfired. He got a
barrage of bad publicity from angry
local leaders.
Another example of not-so-smart
partnering: American Airlines
partnered with companies to plaster
their advertisements on the plane’s
pull-down trays. Talk about
in-your-face invasive promotion.
Here’s three more snapshots of
successful SmartPartnerships
- Who knows how many people
chose to stay at the Ritz Carlton
during one Fall, rather than at
another luxury hotel because of an
added thrill, complimentary use of a
brand new Mercedes during their
stay?
- Over 80 U.S. campus newspapers
wrote favorably about a hip new
Dutch fashion label called 50/50.
After the years of controversy about
clothiers use of sweatshops, it was
the first time many of the students
had seen a favorable story about
clothes manufacturing.
50/50 designs clothing from
Salvation Army cast-offs.
It shares
profits with The Salvation Army
whose blankets, curtains and
dungarees eventually show up on
racks as skirts, pants and belts,
each accompanied by a flyer with
Salvation Army's and 50/50’s
message: people need each other
and nobody should be excluded from
society.
- Targeting mothers with hectic
schedules, Geoffrey, a mega-store
invited local businesses to join in
creating an in-store community
center.
Geoffrey sectioned off rooms
that now provide a children's hair
salon, portrait studio, snack bar,
computer learning center and party
room.
You, too, can become a bigger
customer magnet. In each of these
examples, natural partners, serving
the same market, collaborated to
adopt their unique variations of
SmartPartnering to become a bigger
customer magnet.
Bottom Line benefit of this trend:
SmartPartnerships generate a
profitable payoff for all partners
because, at the very least, they can
get introduced to each other's
customers.
Sidebar:
14 Low-Risk Ways to Jump-Start
Your First SmartPartnership.
- Print joint promotional messages
on your bills or receipts.
- Offer a reduced price, special
service, or convenience if customers
buy services or products from you
and your partner.
- Hang signs or posters promoting
one another on your walls, windows,
or products.
- Mention one another's benefits
when you speak at local events or
are interviewed by the media.
- Show the joint use of your services
and their benefit on the health of
patients
- Pool mailing lists and send out a
joint promotional postcard.
- Promote your partners' products
during their slow times, and ask
them to do the same for you.
- Share inexpensive ads in local
shopping papers or a nonprofit event
program.
- Give a joint interview to local
media.
- Put one another's promotional
messages on Lucite stands on
counters or floor stands in waiting
areas.
- Encourage your staff to mention
how your partner's products can be
used with yours.
- Give your partner's product to
your customers when they buy a
large quantity of your product, and
ask your partner to do the same.
- Use door hangers, posters,
flyers, or postcards to promote
special offers for one another's
products.
- Co-produce an in-store or other
event, demonstration, celebrity or
revered expert.
Is partnering for you? Well, are your
marketing efforts getting lost in the
clutter of an over-advertised world?
Then adopt the single most efficient
outreach tool you'll ever find to attract
and keep more consumers as
appreciative customers.
The Bountiful Benefits of
SmartPartnering
Act now to grow your organization
faster, and:
- Get introduced to prospective
customers by people they trust.
- Reach more hot prospects more
frequently and credibly.
- Attract media stories that make you
their top-of-mind choice.
- Provide extra value without incurring
extra costs.
- Support causes in ways that attract
new customers.
- Motivate more people to make
compelling referrals.
- Keep your organization on the cutting
edge.
- Stabilize your business during slow
times.
- Inspire increased per-customer
buying.
- Become more profitable without
working more.