FREE Cost of Conflict Calculator How much is conflict costing your company? When people approach me for help in starting an online business, the first thing they ask me is “Whats the most popular item I can sell?”
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“I don’t have any products, where can I get them”. Well the first thing you need is a […]

Often when working in the hospitality trade you will be informed by the manager that at some point a mystery shopper will be coming in. This usually puts everyone on tenterhooks but there is no real need for panic. You are not supposed to know when the mystery shopper is coming in, hence the ‘mystery’ […]

Customer service can be seen as vital in the sphere of modern business. There are few companies who do not regard the importance of service as paramount. In today’s consumer world it would be foolish for many companies to disregard the wishes of the customer. Often providing exceptional service is the only dividing factor between […]